Frequently asked questions

Both. We press vinyl and cassettes and ship them worldwide, and we also sell instant digital downloads (albums and sample packs). Physical music releases include a digital download code.

Physical orders ship within 2–3 business days. Domestic delivery then takes about 3–7 business days, and international 7–21 business days depending on the destination. Every order includes tracking.

Vinyl ships in rigid record mailers to prevent seam splits and warping. Cassettes and merch ship in protective mailers.

After payment you receive an email with a download link for your album (lossless FLAC + MP3) or sample pack. Downloads are DRM-free and yours to keep.

Checkout is encrypted and secure. You are only charged when your payment is confirmed, and we never store your card details on our servers.

Unopened physical items can be returned within 30 days. Digital downloads and opened/sealed-broken records are non-refundable except where faulty. See our Refunds & Returns policy.

Email us any time and we usually reply within one business day. Our support hours are Monday–Friday, 10:00 AM – 6:00 PM (US Pacific Time).